Originally released October 19, 2017, the Google Pixel 2 and Pixel XL are two of the year’s hottest smartphones. The Android-powered handsets feature a Qualcomm Snapdragon 835 processor, 4 GB RAM and a 12.2-megapixel camera. Both versions are available in 64 or 128 GB storage configurations.
As its name suggests, the Pixel 2 XL is the premium version of Google’s new pair of handsets. It features an upgraded 6-inch P-OLED display with a 2880×1440 resolution. While that may sound enticing, however, numerous XL users have reported screen burn-in. When this occurs, an image or part of an image becomes permanently displayed even after the user has changed it to a different image.
According to The News Minute, the burn-in issue is so common with the Pixel 2 XL that a law firm has set up a website for customers to inquire about joining a class action lawsuit. The law firm, Girard Gibbs, says Google has been selling defecting handsets, and customers are footing the cost by experiencing the screen burn-in phenomenon.
However, there’s still some speculation regarding whether the Pixel 2 XL is suffering from true screen burn-in. An alternative possibility is that it’s image retention, which can potentially be fixed. Screen burn-in is a more serious issue that requires replacing or fixing the display hardware.
Here’s the bad news for Google: reports suggest that the Pixel 2 XL’s problems are indeed image burn-in and not image image retention. This phenomenon usually happens to OLED displays though it typically takes months if not years to develop. The Pixel 2 XL also has an OLED display. Users, however, are reporting the screen burn-in problem just weeks after receiving and using the handset.
Google has responded to the screen burn-in issue by saying that it would extend the Pixel 2 XL’s warranty by an additional year.